FAQ
Frequently Asked Questions (FAQ)
📦 Orders & Payment
Q: How do I place an order?
A: Browse our catalog, click “Add to Cart,” then proceed to checkout. You’ll be guided to enter shipping info and choose a payment method.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, Apple Pay, Google Pay, and other local methods shown during checkout.
Q: Is my payment information secure?
A: Yes. We use SSL encryption and Shopify’s secure payment processing to protect your data.
Q: Can I change or cancel my order?
A: If your order hasn't shipped yet, we may be able to change or cancel it. Contact us ASAP with your order number.
đźšš Shipping & Delivery
Q: Do you ship internationally?
A: Yes — we ship worldwide. Shipping rates are calculated at checkout based on your location.
Q: How long will delivery take?
A: Domestic (U.S.) orders usually arrive in 3–8 business days. International delivery times vary, typically 10–25 business days.
Q: Can I track my order?
A: Yes. You’ll receive a tracking number via email once your order ships.
Q: Who handles customs and import duties?
A: The customer is responsible for any import taxes or duties required by your country.
🔄 Returns, Refunds & Exchanges
Q: What is your return policy?
A: We accept returns for unused physical items within 30 days of delivery. Contact support to initiate a return.
Q: Can I return or refund digital downloads?
A: Due to their nature, digital items are non-refundable unless there’s a technical issue. Contact us if you need help.
Q: What if my item arrives damaged?
A: Contact us within 7 days of delivery with photos and your order number. We’ll arrange a replacement or refund.
đź’» Digital Products & Downloads
Q: How do I access my purchased download?
A: After purchase, you'll get an email with a download link. You can also access it through your account under “My Downloads.”
Q: What if I lose my download link?
A: Reach out to support with your order number and we’ll resend it (subject to our policy).
Q: Can I share or resell digital content?
A: No — all digital products are for personal use only. Redistribution is prohibited.
🎩 Product Info & Use
Q: Are your magic tricks beginner-friendly?
A: Yes! Many products are suitable for beginners and come with instructions or tutorial videos.
Q: Are instructions included with purchases?
A: Yes — both physical and digital products come with clear instructions or links to tutorial content.
Q: What if I need help learning a trick?
A: We’re here to help! Contact us for guidance or extra resources.
Q: What kinds of products do you offer?
A: We stock magic tricks, playing cards, gimmicks, accessories, and digital tutorials.
Q: Can I browse by category or skill level?
A: Yes — you can browse by magic type (e.g., Mentalism, Close-Up, Card Magic) or skill level (beginner to advanced).
Q: What brands do you carry?
A: We carry top brands like Murphy’s Magic, Theory 11, Bicycle, Ellusionist, Tango Magic, Joao Miranda, Shin Lim, and more.
🛍️ Shopping Experience
Q: Do you offer discounts or bundle deals?
A: Yes! Check our “Flash Sale” section for current offers and bundle pricing.
Q: How long has Happy Magic Store been around?
A: We’ve been in the magic retail business for over 15 years, serving magicians worldwide.
Q: Are there restrictions on props with special effects?
A: Some props with fire/smoke effects may have shipping restrictions. Check your local laws or contact us for clarification.
Q: Do you have a YouTube or social media channel?
A: Yes! Find product demos and tutorials on our YouTube channel @HappyMagicStore.
đź“© Contact & Policies
Q: How do I contact customer support?
A: Email us at info@happymagicstore.com or use the “Contact Us” page. We reply within 24–48 business hours.
Q: Where can I read your store policies?
A: Links to our Return Policy, Shipping Policy, Terms of Service, and Privacy Policy are available in the website footer.
Q: Are magic effects or ideas copyrighted?
A: Yes — our digital content is protected by copyright. Do not share or resell without permission.